Welcome

Welcome to Goia Boutique!! In our store we carry a wide selection of beautiful unique and affordable sleep masks! Our sleep masks are perfect for special occasions or every night wear!

Like us on FaceBook https://www.facebook.com/GoiaBoutique, instangram @GoiaBoutique and twitter @GoiaBoutique and recieve coupons, discounts and updates on our new products.

* * *By making a purchase though Goia Boutique you are agreeing to these terms and conditions. Please ask any questions that you may have before placing an order. If the listing description was not read prior placing the order, I reserve the rights to decline the order.* * *

Thanks for visiting! Happy shopping!
Alina

Payments

Debit/Credit Cards
Etsy Gift Certificates
PayPal

Shipping

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PROCESSING TIME
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The time I need to prepare an order for shipping varies. For details, see individual items.
To determine if you will receive our order in time for your special event.... please add the:
PROCESSING/PRODUCTION TIME + SHIPPING TIME = ARRIVAL TIME

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RUSH ORDER FEE
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The "Rush Order Fee" will change ONLY the processing time, the shipping time remains unaffected by the rush order fee.
All rush order requests will need to be approved PRIOR to purchasing. Please send me a message prior to purchasing. We first need to make sure a rush order is possible and I have all supplies available to complete your order.
An Extra $5, $10, $15 or $20 fee/item will apply depending how soon you need the item.

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RUSH SHIPPING SERVICES
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Shipping upgrades are available during checkout and only speed up delivery time. The processing time is unaffected by shipping upgrades.

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"NEEDED BY" ORDERS
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When ordering you need to include "needed by date" in the "message to seller" section at checkout, for me to be able to schedule your order to arrive on time.
For orders "needed by" you must upgrade the shipping to FedEx mail services, because your order may not arrive in time for your event.

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SHIPPING TIME
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USPS Standard : 5 - 9 business days
USPS Priority Mail : 2 - 4 business days
USPS Express Mail : 2 - 3 business days
FedEx Express Saver : 3 business days(guaranteed delivery date)
FedEx 2Day : 2 business days(guaranteed delivery date)
FedEx Overnight : next business day(guaranteed delivery date)


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CUSTOMS and IMPORT TAXES
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Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.

Refunds

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CANCELATIONS / RETURNS /EXCHANGES
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All sales are final.

Additional

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PERSONALIZED SLEEP MASKS ORDERS
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The design will be create with the letters/names/text that you added during checkout in "note to seller".
I will use copy and paste to avoid any spelling error.
The monograms/names/text will be made exactly as per your request added with the order.
If necessary, I will send a draft of the embroidery for your approval before production begins.
The production(processing) time for personalized or custom embroidered sleep mask will vary.


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INCORRECT ADDRESS
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The order will be send to the address linked in your Etsy account.
Please check your address before placing the order or send me ASAP a convo with the correct address.
Once the order is shipped, there is nothing I can do.
No replacements. No refunds.


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MISDELIVERED / DAMAGED / LOST ORDERS
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You need to contact your local postal office or to call USPS customer service.
Once I drop off the orders to the USPS, they are fully responsible for the parcels. I have no control over their work.
A this time I am not able to give any refunds nor replacements for orders lost or damaged by USPS.
If your order was shipped with FedEx, please let me know ASAP if there are any issues with the delivery.

Frequently Asked Questions

SHIPPING OPTIONS / "NEEDED BY" DATE ORDERS

The "standard mail" shipping option is not a guaranteed delivery date service and the shipping may take anywhere from 5 days to 15 days to deliver.
I don't recommend it, for "needed by" orders.
Once I drop off the orders to the USPS, they are fully responsible for the parcels. I have no control over their work.
For orders damaged or lost by USPS, you need to file a claim with USPS.
No refunds nor replacements for orders lost or damaged by USPS.

All FedEx services are "guaranteed delivery date" and insured.

For "needed by" orders you must select from the FedEx mail options, not standard mail.

When ordering, add the "needed by" date in the "add optional message to seller" section.

CANCELATIONS / RETURNS / EXCHANGES

Due to the personal nature of our products, all sales are final.

WHOLESALE AVAILABILITY

Goia Boutique is an approved Etsy Wholesale Shop.

Legal imprint